Why do you need a Service Contract?

Why should I have a service contract?
Without effective maintenance even the best equipment will deteriorate. If you are relying on a system to save your life in the event of a fire or detect an intruder then you have to be sure that the system is fully functional by having regular preventative maintenance checks carried out by a qualified company. Quite simply, preventative maintenance means peace of mind.

What are the health and safety issues regarding maintenance contracts?
BS5839, the standard for fire alarms recommends that systems are checked 4 times a year.

Do I have to have my CCTV system maintained?
The new Data Protection Act Code of Practice for CCTV (2000) states that maintenance should be undertaken on a regular basis in order to ensure that clear images are recorded.

"The devices provided in respect of the workplace shall be subject to a system of maintenance and be maintained in good order" Statutory Instrument 1840. British Standard 5266 also states that emergency lighting should be regularly maintained.

Booking a Service Visit

In order to comply with British Standards and SSAIB regulations your system should be regularly maintained. A regular programme of inspections will be carried out according to your service agreement.

However, should you require the services of a service engineer at any other time then simply call the office to request an engineer call out. If this is an emergency then our engineer will be on site within four hours, unless otherwise stated in your contract.

What Is Covered Under Your Maintenance Agreement

• Availability of our Technicians 24 hours a day, 365 days a year
• 4 hour response to all emergency call-outs subject to contract
• Routine inspections
• Minor adjustments during inspection
• 12 month warranty for additionally fitted equipment
• Resetting of your intruder system, i.e. reset over the phone which does not require a Technician's visit